FAQS


Where are the Hot Pools, Ice Rink, Tubing Park, Day Spa and Cafe?

Tekapo Springs complex is located at 6 Lake Side Drive, Lake Tekapo. This is off State Highway 8. Drive alongside the lake and past the camping ground.

Is there carparking available?
Tekapo Springs has plenty of free car and bus parking on site.
Can I hire swimsuits or shorts?
Yes, we rent swimwear for men, women and children. We also have a range of swimwear and aqua nappies for children under three years of age for retail sale.
Can we hire ice skates in winter?
Yes. Skate hire and helmets are included in the purchase price. Our ice-skating rink is open from mid-April to mid-September (weather dependent).
Can we use our own ice skates?
Yes, please note there is no reduction in price if you choose to bring your own skates.
Can we go on the skating rink without wearing skates?
No, skates must be worn on the rink. Helmets are compulsory for all skating.
Can we use our own toboggans or tubes on the snow tubing park?
No. For safety reasons you must use the tubes provided.
How long can we go tubing for?
Your ticket covers a 1 hour session.
What type of footwear is suitable for the tubing park?
Sports shoes or shoes that are warm and waterproof are best. Hard boots, such as ski boots are not allowed.
Are towels included in entry to hot pools?
No, towels are not included but are available for hire. Hire is priced @ $5.00 per item and a refundable deposit is to be paid on purchase.
Do I need to book to use the Hot Pools?
No, there is no need to book for the hot pools, however, we do appreciate that groups of 20+ advise us in advance as we can offer discounts for group bookings.
Do you have private hot pools?
No, not at present. Private pools are part of our future development plan.
Do you have a cold pool?

Yes, we have two cooler pools: our Godley pool is 27 degrees Celsius and 1.8 metres at its deepest point. Our Aqua Play Area features a spacious shallow pool which is 33 degrees Celsius and 1 metre at its deepest point. There is an exciting play area next to the shallow pool with interactive water jets, fountains and showers.

Can I wear Jewellery in the pools?
Our pool water is spring water with chlorine and should not affect your jewellery.
Do I need to book the ice rink or tubing park?
No, however we recommend you check our rink schedule online to ensure we have not booked it for ice hockey or another event. When you purchase your snow tube ticket, you choose your preferred 1-hour slot upon arrival at Tekapo Springs.
IS THERE AN AGE LIMIT FOR THE DAY SPA?
The minimum age for a day spa treatment is 15 years old (not including nail art). Clients between the ages of 15 and 17 will need a parent or guardian to sign their consultation form.
Do we need to make a booking for treatments i.e. facial, massage and/or body treatment?
Yes, all day spa treatments require a booking. If a cancellation is advised within 6 hours of your appointment a charge equal to 50% of your treatment will be made against your credit card. If you do not arrive for your appointment your treatment will be charged in full. For extenuating circumstances which are beyond your control such as road closures, inclement weather, accident or serious health issues, Tekapo Springs Glacial Spa will refund the cancellation fee upon evidence of those circumstances.
Does the admission include access to all the pools and how long can I stay?
We sell a range of tickets that cover all our activities. A ticket to our hot and cooler pools (including Aqua Play Area) allows all-day/multiple-entry – just keep your wristband on.
Can I do both ice skating and the hot pools in the same visit?
Yes, our “soak and skate” combo pass gives you all-day/multiple-entry to our hot pools and ice-skating rink – just keep your wristband on.
Is there a required skill level for either ice skating or snow tubing?
No. Tekapo Springs has skating frames for hire for beginner skaters. Skate lessons are available with our skate instructors (bookings essential). Helmets are compulsory for all skaters and are included in the ticket price. No experience is required for snow tubing, just a sense of adventure!
Can we use the hot pools and then return the same day to use them again?
Yes, a ticket to the hot pools (includes cooler pools and Aqua Play Area) allows all-day/multiple entry.
What age is a child? What age is a senior?
A child is aged 3 to 15 years, and a senior is 60 years and over.
Are there secure lockers at the Tekapo Springs?
Yes, our lockers are $3 for up to 3 hours of use. There are free, open lockers inside and by the pools.
Are there changing rooms? Do the changing rooms have showers?
Yes, we have both men's and women's changing rooms with showers and toilets including disabled access.
Do you have a family changing room?
Yes, there is a family changing room.
Is there wheelchair access to the pools and changing rooms?
Yes, there is wheelchair access to the change rooms and their facilities. There is also wheelchair access into our middle pool, Pukaki, and our lifeguards are on hand to assist you if required. Tekapo Springs also provides an aqua wheel chair free of charge.
Are there BBQ's available for us to use in the complex?
No, there are no barbeques on site. Our onsite, fully licensed café and bar has a wide range of food and beverages, including vegetarian and gluten-free options.
Can I take my own food or picnic into the Hot Pools?
Your own food can be consumed on the ice rink side of the main building, outside. We do not allow food to be consumed in and around the hot pools, in our café or on the ice rink or tubing park.
I'm pregnant, is it safe to use the pools?

Tekapo Springs advise pregnant women not to enter pools that are over 37.5 degrees Celsius (body temperature). Our Ohau pool is 36.5 degrees Celsius, our Pukaki pool is 37.5 degrees Celsius and our cooler pools range from 27 – 33 degrees Celsius.

What temperature are the pools?

Our pools range in temperature from 28 to 38.5 degrees Celsius. Fluctuations in water temperatures may occur due to environmental conditions.

What is the temperature of the Sauna?
The Sauna operates at approximately 80 degrees Celsius
What is the temperature of the plunge pool?
Between 8 and 12 degrees Celsius.
Are the hot pools thermal spring water?

No, our water is not geo-thermal in origin; it comes from an underground source near Tekapo and is exceptionally pure.

Do you add any other chemicals such as chlorine into the pools?
Yes, we use gas chlorine which works well with the Wapotec system to provide chlorine dioxide. The result is exceptionally clean water from minimal chlorine residual present in the pool water.
Will the hot water pools discolour my swimsuit?
No, your swimwear will not be discoloured from our pool water.
Can I safely put my head underwater in the hot pools?
Yes, our pool water is not sulphuric and is treated with gas chlorine working alongside our Wapotech filtration system, providing superior water quality.
How do I get to Tekapo Springs if I don’t have a car?
Tekapo Springs is a fifteen-minute walk from the centre of Lake Tekapo. A free shuttle service is provided to and from the Tekapo Village centre as well as local hotels. The shuttle runs every hour or upon request. Please email info@tekaposprings.co.nz or phone 0800 23538283 to book a free shuttle.
Do you offer any packages?
Aside from our Combo Deals, we offer some exceptional packages in the glacial day spa. The Spa Pass is very popular which combines a 60 minute customised massage, entry into the hot pools and the steam and sauna rooms.
Other Activities in Tekapo Springs
Other activities at Tekapo Springs include ice skating from mid-April until mid-September and snow tubing from July until September (weather dependent). Our Glacial Day Spa operates year-round, offering massages, facials and beauty treatments.
Accommodation
There is no accommodation on site, but we do recommend several key accommodation providers with a wide range of options. Please visit Location for all information.
Group Bookings
Tekapo Springs offers a range of packages for groups for all our activities and our cafe. Please enquire by emailing reservations@tekapsprings.co.nz
Prices

Please visit our pricing page for a full list of our prices.

Distance from Christchurch, Timaru and Queenstown
Tekapo Springs is a 3 hours drive from Christchurch or 3 hours from Queenstown or just over an hour from Timaru.
Banking Facilities
Tekapo Springs do not offer any banking services on site but do have EFTPOS facilities and accept all major credit cards excluding American Express. We also offer AliPay.
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Does Tekapo Springs offer donations?
Yes. Please visit our Sponsorship page for more information and sponsorship requirements.

onsite rules & regulations


By entering our premises you accept the following terms and conditions.

As our guest, you need to be aware that there may be an element of risk involved in some of our activities. We have taken all practical measures to adhere to health and safety regulations, however you must accept all risk of injury, accident or property loss. You must also abide by all Tekapo Springs rules and regulations, both expressed and implied, as well as all staff instructions to ensure your safety and the safety of others. If you don’t adhere to these rules, you may be asked to relinquish your ticket without refund. Please note that Tekapo Springs cannot accept any responsibility for lost tickets or wristbands.

Regarding pool safety, children 5 years and under must be accompanied in the pool and within arm's reach of a caregiver 16 years or older at all times.

Children aged between 5 and 8 years old must be actively supervised* by a caregiver 16 years or older.

*Actively supervised means watching your children at all times and able to provide immediate help and at a close distance where you can see, hear and be heard by your child. Your child must be able to see you.

We adhere to New Zealand government law with regard to children under 14 years of age in that they must be supervised at all times with their parent/guardian onsite with them. This is the parent/guardian's responsibility, not Tekapo Springs' responsibility, and in accordance with New Zealand law, leaving children under 14 unsupervised may result in a fine for the parent/guardian. 

 

 

Validity of our tickets


Our tickets are open dated with the exception of Day Spa & Stargazing which must be pre-booked either online or directly with us. Tickets are valid for 12 months from date of purchase and are non refundable. Promotional priced tickets are only valid for the dates stated at time of purchase. Expired promotional tickets that are less than 12 months from purchase date, can be used as a credit towards a full priced ticket. The difference needs to be paid directly to Tekapo Springs on arrival. If you have purchased a ticket via a third party website or travel supplier, you must deal directly with them as the original place of purchase. This includes any date changes and or any refund requests.

 

Terms & Conditions of our website


Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Tekapo Springs relationship with you in relation to this website.

The term Tekapo Springs or "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website. The use of this website is subject to the following terms of use:
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Tekapo Springs prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of New Zealand.
  • Every effort is made to keep the website up and running smoothly. However, Tekapo Springs takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
  • We use cookies for analytics, performance, security, advertising and to improve your user experience. You consent to our cookies if you continue to use our website.

Fluctuations in water temperatures may occur due to environmental conditions.
We reserve the right to close individual pools due to weather, maintenance or health and safety requirements.

Copyright © 2018 Tekapo Springs
All Rights Reserved
Supplied by SPF



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Our opening hours are Mon-Fri 11am-7pm, Sat & Sun 10am-7pm. Safe travels and we look forward to seeing you soon!
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