FAQS
Where are the Hot Pools, Ice Rink, Tubing Park, Day Spa and Cafe?
Is there carparking available?
Can I hire swimsuits or shorts?
Yes, swimsuits are available for hire, priced at $7 per swimwear item. We also hire towels ($5) and robes ($10). A refundable deposit is to be paid on purchase.
Can we hire ice skates in winter?
Yes. Skate hire and helmets are included in the purchase price. Our ice-skating rink is open from mid-April to end-August (weather dependent).
Can we use our own ice skates?
Yes, please note there is no reduction in price if you choose to bring your own skates.
Can we go on the skating rink without wearing skates?
No, skates must be worn on the rink. Helmets are compulsory for everyone on the ice rink.
Can we use our own toboggans or tubes on the snow tubing park?
How long can we go tubing for?
What type of footwear is suitable for the tubing park?
Are towels included in entry to hot pools? And what about robes and swimwear?
No, towels and robes are not included, but are available for hire. Hire is priced at $5 per towel, $7 per swimwear item and $10 per robe. A refundable deposit is to be paid on purchase.
Do I need to book to use the Hot Pools?
Do you have private hot pools?
Do you have a cold pool?
Yes, we have two cooler pools: our Godley pool is 27 degrees Celsius and 1.8 metres at its deepest point. Our Aqua Play Area features a spacious shallow pool which is 33 degrees Celsius and 1 metre at its deepest point. There is an exciting play area next to the shallow pool with interactive water jets, fountains and showers.
Can I wear jewellery in the pools?
Do I need to book the ice rink or tubing park?
No, however we recommend you check our rink schedule online to ensure we have not booked it for ice hockey or another event. When you purchase your snow tube ticket, you choose your preferred 1-hour slot upon arrival at Tekapo Springs. (Bookings for the snow tube are highly recommended for the July school holidays as spaces are limited)
Is there an age limit for the day spa?
Do we need to make a booking for treatments & what is the cancellation policy?
Yes, all day spa treatments require a booking, however, if there is availability on the day you can always book at Reception on your arrival.
When booking online, via the phone or email you will be required to provide full payment details and payment will be taken at the time of your booking, this is to ensure you do not lose your appointment.
Confirmation will be emailed to you at the time of payment.
If a cancellation is advised at least 24 hours prior to the appointment start time, a full refund will be issued. If you do not arrive for your appointment or if you are late and the treatment will not be able to be fulfilled – no refund will apply.
For extenuating circumstances which are beyond your control such as road closures, inclement weather, accident or serious health issues, Tekapo Springs Glacial Spa will refund the cancellation fee upon evidence of those circumstances.
Can I buy gift vouchers?
Yes, please enquire at reception@tekaposprings.co.nz or call 0800 23538283 or book online: www.tekaposprings.co.nz/gift-vouchers
Does the admission include access to all the pools and how long can I stay?
Can I do both ice skating and the hot pools in the same visit?
Is there a required skill level for either ice skating or snow tubing?
No. Tekapo Springs has skating frames for hire for beginner skaters. Helmets are compulsory for everyone on the ice rink and are included in the ticket price. No experience is required for snow tubing, just a sense of adventure!
Can we use the hot pools and then return the same day to use them again?
What age is a child? What age is a senior?
Is there a minimum age for the snow tube and ice skating?
No, there is no age limit on the snow tube (winter). However, there is a minimum height limit of 1 metre. The ice skating rink (winter) is available as long as the child fits the ice skates.
Are there secure lockers at the Tekapo Springs?
Are there changing rooms? Do the changing rooms have showers?
Do you have a family changing room?
Yes, we have two family changing rooms.
Is there wheelchair access to the pools and changing rooms?
Are there BBQ’s available for us to use in the complex?
Can I take my own food or picnic into the Hot Pools?
I’m pregnant, is it safe to use the pools?
Tekapo Springs advise pregnant women not to enter pools that are over 37.5 degrees Celsius (body temperature). Our Ohau pool is 36.5 degrees Celsius, our Pukaki pool is 37.5 degrees Celsius and our cooler pools range from 27 – 33 degrees Celsius.
What temperature are the pools?
Our pools range in temperature from 28 to 38.5 degrees Celsius. Fluctuations in water temperatures may occur due to environmental conditions.
What is the temperature of the Sauna?
What is the temperature of the plunge pool?
Are the hot pools thermal spring water?
No, our water is not geo-thermal in origin; it comes from an underground source near Tekapo and is exceptionally pure. You can read more about it in the “about” section on our website.
Do you add any other chemicals such as chlorine into the pools?
Will the hot water pools discolour my swimsuit?
Can I safely put my head underwater in the hot pools?
How do I get to Tekapo Springs if I don’t have a car?
Tekapo Springs is a fifteen-minute walk from the centre of Lake Tekapo.
Other Activities in Tekapo Springs
Other activities at Tekapo Springs include ice skating from May until August and snow tubing from April until October (weather dependent). In summer we offer an 18-hole mini golf course (October – March). Our Glacial Day Spa operates year-round, offering massages, facials and beauty treatments. We also offer Star Gazing tours at night.
Accommodation
There is no accommodation on site, but we do recommend several key accommodation providers with a wide range of options. Please visit Location for all information.
Group Bookings
Tekapo Springs offers a range of packages for groups for all our activities and our cafe. Please enquire by emailing reservations@tekaposprings.co.nz
Prices
Please visit our book now page for a full list of our current prices.
Distance from Christchurch, Timaru and Queenstown
Banking Facilities
Tekapo Springs does not offer any banking services on site but does have EFTPOS facilities and accepts all major credit cards excluding American Express. We also offer AliPay.
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Does Tekapo Springs offer donations?
Yes, you can visit our Sponsorship page for more information and sponsorship requirements. Please note that in general we receive a high demand of sponsorship requests and are not in a position to donate to every event.
onsite rules & regulations
By entering our premises you accept the following terms and conditions.
As our guest, you need to be aware that there may be an element of risk involved in some of our activities. We have taken all practical measures to adhere to health and safety regulations, however you must accept all risk of injury, accident or property loss. You must also abide by all Tekapo Springs rules and regulations, both expressed and implied, as well as all staff instructions to ensure your safety and the safety of others. If you don’t adhere to these rules, you may be asked to relinquish your ticket without refund. Please note that Tekapo Springs cannot accept any responsibility for lost tickets or wristbands.
Supervision of children
All children aged under 14 must be accompanied and supervised by a responsible caregiver aged 16 years or over.*
Children under 8 years of age must be ACTIVELY SUPERVISED** by a responsible caregiver aged 16 years or over.
Children under 5 years of age must be accompanied in the water by a responsible caregiver 16 years or over at all times (within arm’s reach).
Maximum adult to child ratios:
– One adult to two under 5 year olds
– One adult to four 5-7 year olds
– One adult to one under 5 year old and three 5-7 year olds
*We adhere to New Zealand government law with regard to children under 14 years of age in that they must be supervised at all times with their parent/guardian onsite with them. This is the parent/guardian’s responsibility, not Tekapo Springs’ responsibility, and in accordance with New Zealand law, leaving children under 14 unsupervised may result in a fine for the parent/guardian.
**ACTIVELY SUPERVISED means watching the child at all times and be able to provide immediate assistance. The responsible caregiver must be at close distance where they can see and be seen, hear and be heard by their child.
Validity of our tickets
Our tickets are open dated with the exception of Day Spa, Tube Park & Stargazing which must be pre-booked either online or directly with us. Our tube park time sessions are non refundable, changeable or transferable so in effect use it or lose it. All other tickets are valid for 12 months from date of purchase and are non refundable unless otherwise stated. Promotional priced tickets are only valid for the dates stated at time of purchase. Expired promotional tickets that are less than 12 months from purchase date, can be used as a credit towards a full priced ticket. The difference needs to be paid directly to Tekapo Springs on arrival. If you have purchased a ticket via a third party website or travel supplier, you must deal directly with them as the original place of purchase. This includes any date changes and or any refund requests.
Day Spa Terms & Conditions
When making a booking whether online, via the phone or email you will be required to provide full payment details and payment will be taken at the time of your booking, this is to ensure you do not lose your appointment.
Confirmation will be emailed to you at the time of payment.
If a cancellation is advised at least 24 hours prior to the appointment start time, a full refund will be issued. If you do not arrive for your appointment or if you are late and the treatment will not be able to be fulfilled – no refund will apply.
For extenuating circumstances which are beyond your control such as road closures, accident or serious health issues, Tekapo Springs Glacial Spa will refund the cancellation fee upon evidence of those circumstances.
Please note, we have a mixture of male and female therapists. When booking a treatment the therapists skillset and availability is used. If you would prefer a specific gender therapist for your treatment, please book directly to ensure we can meet your requirements.
Terms & Conditions of our website
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Tekapo Springs relationship with you in relation to this website.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without Tekapo Springs prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of New Zealand.
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